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PRODUCTION LEAD TIME:
Standard production lead time is ten to fifteen business
days after approval of both the Order
Agreement and the Label Proof. Rush service is available at
an additional charge but availability is subject to
the current production schedule. Please call the
Customer Service department to determine availability and
cost.
ORDER AND APPROVAL PROCESS:
All orders and order changes must be submitted in writing
and will be acknowledged by the Manufacturer with a new or
revised Order Agreement and/or Label Proof. It is the
customer’s responsibility to review, approve and return the
Order Agreement and/or Label Proof in a timely manner.
Manufacturer will not be responsible for errors resulting
from verbal instructions and the Customer agrees to pay for
all production that occurs according to the last written
Order Agreement and Label Proof submitted.
PACKAGING:
LTL orders ship in shrink-wrapped trays. FedEx orders ship
in trays wrapped in super-strong shrinkbox film.
BOTTLE STYLE VARIATION:
We receive a variety of bottle styles from our suppliers and
it is not possible to guarantee that one particular style
will be used for any specific order. Rest assured, however,
that the label size and quality will be identical regardless
of the bottle style.
CANCELLATIONS:
Order cancellations must be received in writing. Verbal
cancellations are not accepted. Customer is responsible for
any and all costs incurred up to the cancellation date.
Specifically, customer is responsible for all setup, art,
label and bottle charges once the Label Proof is approved. |
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RUSH CHARGES:
Rush charges will apply if the time between your ship date
and the date that both your Order Agreement
and Label Proof are returned fully completed to the
Manufacturer is less then ten business days. Please be
aware that it may take up to three business days to complete
your label proof, so please factor this into your time line
when ordering.
TRANSIT TIMES AND LATE DELIVERIES:
Your order will be shipped to arrive at your Ship-To
destination within normal, estimated transit times published
by the common carrier used for your order. TRANSIT TIMES
ARE ESTIMATES AND DO NOT GUARANTEE THAT DELIVERY WILL OCCUR
BY ANY SPECIFIC DATE! If you have a specific deadline, we
can arrange guaranteed delivery at an additional cost.
Neither the manufacturer nor the carrier can be held liable
for delays in transit times unless you contract for
guaranteed service.
OVERRUNS & UNDERRUNS:
All orders are subject to a maximum 5% overrun or underrun
variance and will be billed accordingly.
USE OF ARTWORK:
Customer agrees that label artwork may be displayed on
manufacturer’s web site and promotional material.
PAYMENT TERMS:
New customers must complete a credit application and may be
required to prepay 50% to 100% of the order total depending
on credit history. Established accounts in good standing
will be extended Net 15 payment terms. You authorize
Mineral Springs to charge your Credit Card for any
outstanding balance not paid within 35 days of invoice
date. Credit card charges in excess of $1,500 are subject
to a 3% handling fee. Finance charges of 1.5% per month
will apply to overdue balances. |
